🛡️ Bikaneer Wala takes your privacy seriously. This policy explains how we collect, use and protect your data. Please read it carefully.
1️⃣ What Information We Collect
When you visit our website or place an order, we may collect the following information:
- Personal Information: Your name, mobile number, email address
- Delivery Information: Home address, pincode, city, state
- Payment Information: We do not store payment details — they are securely handled by Razorpay, PhonePe or Paytm
- Device Information: Browser type, IP address, operating system
- Purchase History: What you ordered and how many times
- Search Data: What you searched for on our website
2️⃣ How We Use Your Information
Your information is used only for the following purposes:
- ✅ Processing and delivering your orders
- ✅ Sending order status updates via SMS/WhatsApp
- ✅ Providing customer support
- ✅ Improving our website
- ✅ Sharing special offers and discounts (only with your permission)
- ✅ Processing returns and refunds
- ✅ Preventing fraud and ensuring security
❌ We will NEVER sell your personal information to any third party.
3️⃣ Sharing of Information
We may share limited information for essential services only:
- Delivery Partners: Your name and address to deliver your order
- Payment Gateways: Razorpay, PhonePe, Paytm — to process payments
- SMS/WhatsApp Service: To send order updates
- Legal Requirements: If required by a court or government authority
Beyond these, we do not share your data with anyone.
4️⃣ Cookies & Tracking
We use cookies to improve your website experience:
- Essential Cookies: Required for cart and login sessions
- Analytics Cookies: To understand website traffic
- Preference Cookies: To remember your settings
You can disable cookies in your browser settings, but some features may not work.
5️⃣ Data Security
We use industry-standard security measures to protect your information:
- 🔐 SSL Encryption — all data transfers are secure
- 🔐 Payment data is handled directly by Razorpay/PhonePe/Paytm (we do not store it)
- 🔐 Regular security audits
- 🔐 Limited staff access to personal data
⚠️ 100% security on the internet cannot be guaranteed, but we do our best to keep your data safe.
6️⃣ Your Rights
You have the following rights regarding your data:
- 📋 Access: Right to know what data we hold about you
- ✏️ Correction: Right to correct incorrect information
- 🗑️ Deletion: Right to delete your account and data
- 📵 Opt-out: Right to unsubscribe from marketing emails/SMS
- 📤 Portability: Right to download your data
To exercise these rights, contact us at: rajpurohitd411@gmail.com
7️⃣ Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect data from children under 13. If you believe we have data of a child, please contact us immediately.
8️⃣ Policy Changes
We may update this privacy policy at any time. When changes occur:
- The updated policy will be posted on the website
- Registered users will receive an email notification
- The "Last Updated" date will change
Continued use of the website means you agree to the updated policy.